The +@ mobile app is developed and operated by Plusat.
This page explains how users of the +@ mobile app, developed and operated by Plusat can request deletion of their account and associated data.
Users who create an account in the +@ mobile app may request permanent deletion of their account and associated personal data at any time.
App Information
App Name: +@
Developer: Plusat
Website: https://plusat.co.za
Requesting Deletion of Your Account
At Plusat, we respect your privacy and give you control over your personal information. We give you the ability to request the deletion of your +@ mobile app account and associated data at any time.
How to Request Account Deletion
To request deletion of your account, you may request deletion by emailing us at:
Email: chiefdreamer@plusat.co.za
Please include:
- Your full name
- The email address linked to your account
- Your user role (Learner, Tutor, Teacher, Parent, etc.)
- The subject line: Account Deletion Request
Users may also request account deletion directly from within the +@ mobile app where available.
What Data Will Be Deleted
When your deletion request is processed, the following data will be permanently deleted from the +@ mobile app:
- Account profile information
- Login credentials
- Academic performance records
- Goals and progress tracking
- Test history and analytics
- Forum posts and comments
- AI chat history
- Associated cloud-stored files/images
Data Retention
Certain information may be retained where required for:
- Legal compliance
- Fraud prevention
- Security investigations
- Backup and disaster recovery processes
- Financial or audit obligations
Retained information will only be kept for as long as necessary and in accordance with applicable laws.
Processing Time
Account deletion requests are typically processed within 7 - 30 business days
You will receive confirmation once your request has been completed.
Children’s Accounts
If the account belongs to a minor or student under parental/guardian supervision, a parent, guardian, or authorized school representative may request deletion of data from the +@ mobile app on the student’s behalf.
We may require verification before processing such requests.
Need Help?
If you have any questions about account deletion or your personal information on the +@ app, please contact us:
Email: chiefdreamer@plusat.co.za
By using the +@ mobile app, developed by Plusat, you acknowledge that you have read and understood this Account Deletion Policy.
© Plusat – Developer of +@